Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. 

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community. 

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued. 

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth. 

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

The Assistant Director of Auxiliary Services is responsible for providing operations management oversight in the areas of billboard, bookstores, food services, licensing, vending, print management, mail and card services. Duties include oversight and management of campus support processes, customer integrations, merchant support and partner success.

The Assistant Director is the primary liaison between the institution and its contracted service providers.

• Oversees operational compliance with contract terms and monitors financial performance; scrutinizes and maintains contract compliance through document review, physical inspection, and customer interactions with written follow-up reports
• Provide technical leadership and project support for the acquisition and implementation of new hardware and software that expands the usage of card, mail, and print services
• Provides oversight for planning, organizing, and directing day-to-day activities for Auxiliary Services; manages the department's interaction process between all related functions on campus
• Oversees, from an operational point of view, all marketing planning and coordination for Auxiliary Services
• Direct all operational and IT-related activities concerning the transaction system, Mail and print programs, POS, laundry, meal plan sign-up, meal plan changes, FABA, and campus cash
• Serves as campus card and mail and print services operations contact with student organizations, bookstore management, dining service management, Information Technology, and academic departments through regular meetings and continuous communications
• Direct all financial activities concerning the transaction system, mail and print programs, POS, laundry, meal plan sign-up, meal plan changes, FABA, and campus cash
• Creates and maintains records, processes, and procedures complying with state and local laws, including, but not limited to, user audits and financial transactional reporting
• Performs other duties as assigned

• 4 Year / Bachelor's Degree in Business, Operations or a related field
• Five or more years of business operations or auxiliary services experience

• Graduate Degree in Business, Operations or a related field
• Experience in a higher education environment
• Experience working cross functionally, providing organizational input to drive product features and functionality
• Advanced knowledge of ID Card Systems, Mail Services Systems, Transaction Systems
• Understanding of IT integrations
• Project Management
• Familiarity of ID Card Systems, Mail Services Systems, Transaction Systems

• Knowledge of and ability to use the following: Transact or Transact X, mail machines - Pitney Bowes, print fleet - Ricoh, Papercut, and ID Works, or Instant ID, Register Systems - Cloud POS, or experience with similar complicated systems.
• Knowledge of contract format and standard content language
• Knowledge of financial arrangement structuring for contracts and letters of agreement
• Ability to analyze service delivery, financial statistics, and provider performance in a variety of settings
• Skills in verbal and written communication and relationship-building
• Skills in organizational and time management
• Ability to plan and implement operational goals and priorities

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.  
 

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. GGC does not discriminate on the basis of race, color, creed, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, sex (including pregnancy or childbirth),  veteran status or military status, genetic information, or disability in employment or admission or access to its programs and activities, as required by Title IX. Inquiries including anyone who feels they have been discriminated against should contact the Office of Equal Opportunity and Title IX compliance and direct concerns to the GGC Title IX Coordinator, Building B, Suite 3700, titleix@ggc.edu or (678) 407-5085. 

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR Payroll and Benefits at (678) 407.5054 or email benefits@ggc.edu.

• Position of Trust + Education & Credit

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.